Videocon D2H

I wanted to find out about the Videocon D2H purchase options. I was looking for just the set top box as I have everything else that they are trying to sell with. I want to replace my existing Tata Sky connection with Some other D2H and I found Videocon to be the cheapest (I hope they are cheapest only by price an not by quality) Googled to get their Customer Care no.


And more over I wanted to buy it from a dealer as I thought, I could experience the quality of their connection as well as get a feel for the remote. Remote plays a very important role as that is the user interface, I did not like the Big TV remote, that I saw in a friend's house.

Scene 1: Called up the 1-800 -xxxx. They said everything that I had already read in their website. I wanted to know the buying option. They have home delivery as well as purchase from a dealer. They wanted to me send an SMS to get the nearest dealer details. I had to part with Rs 3/- or 5/- to get to know the dealer, but it turned out to be on Kamaraja road at least 10Kms away (45 minutes drive) from BTM layout.

Scene 2: Went to commercial street on a Sunday for some shopping, as we were near Kamaraj road, looked for Aditya electronics ( as mentioned in the SMS) in the locality mentioned. Couldn't find anything. Called up the no. to know that they are ESS BEE Enterprises. They don't work on Sundays.

Scene 3: Went to Adishwar's and eZone to check if they have V-D2H, they do, but with the integrated DVD player, I didn't want to buy the DVD player. They themselves don't have the connection, for customers to experience it.

Scene 4: Called up the ESS BEE enterprises, even this guy doesn't sell just the set top box. Remember this guy is the authorized dealer from V-D2H.

Scene 5: Called up V-D2H CC. She took the order for home delivery, but said I need to purchase the recharge voucher of Rs 300/- required for the installation from the same dealer again. To purchase this 300/- voucher I will have to spend 100/- Rs on fuel, drive for 20 Kms and spend one evening..this is their customer service in this e-Age. I shouted at their stupid arrangement, and cursed their customer service and then the poor girl agreed to return back to me in minute, but did not turn up even after 5 minutes, had to hang up the call.

Scene 6: Called up the CC again, this time the girl said, the recharge voucher can be sent through home delivery person. But to purchase the top up voucher, I need to go to the dealer or should request the back end delivery guy for the same.

In spite of all this I have placed an order for the set top box, I will update on how things go, going forward.